No More Manual Mayhem: Smart Solutions for Failed Payments

Thursday 12th February, 2026 | 2:00 PM GMT

Webinar Details

Failed Direct Debit payments are more than an inconvenience - they cost UK businesses time, money, and customer goodwill.

With failure rates averaging 5%* in some industries, each case can cost up to £50** to repair and disrupt your cash flow. Manual exception handling only adds complexity and drains resources.

Receivables Automation with Bottomline now features Exceptions Management for Direct Debit.

Join payment experts Chris Spalding and Calvin Hindley in this fireside chat where they discuss failed payments and how automated exceptions management eliminates the chaos of manual recovery.

Discover how automation can:

  • Embed exception handling into your Direct Debit workflow
  • Provide full visibility of retries and alternative payment attempts
  • Reduce costs and manual effort, freeing your finance team for strategic priorities

Why Attend?

  • Improve Cash Flow: Protect revenue with timely, automated recovery
  • Cut Operational Costs: Stop wasting hours and £50 per failed payment
  • Enhance Customer Experience: Offer convenient alternatives without awkward chasing

Ready to end manual mayhem?
Register now and learn how smart automation keeps your collections on track.

*Bottomline data
**Pay.UK: Direct Debit failure rates

Speakers

Chris Spalding Principle Product Manager, Bottomline

As one of our senior product managers, Chris has spent many years bringing new payment initiatives to market. He has launched and managed products across international payments, cards and pre-card cards, and more recently Open Banking Payment Initiation and Account Information, and ‘pay by link’ propositions. He has a keen focus on delivering end user benefits and value creation.

Calvin Hindley Product Manager, Bottomline

Calvin Hindley is a Product Manager at Bottomline, where he leads product strategy and development in business payments and cash management. With a background in business analysis, he focuses on delivering customer centric fintech solutions that simplify financial processes and drive innovation.

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